Friday, 8 September 2017

#Unknotted #Leadership ; Case Study : Leadership Pipeline Development

Case Study : :Leadership Pipeline Development 

Automotive Sector

Business Need / Challenge –  Building Leadership Pipeline

To build a leadership pipeline for Senior Management roles using assessment centres as a qualifying tool for evaluating individuals, identifying gaps and creating IDP to address those gaps.

Our Approach
  1. The methodology was to identify key competencies required at each level of leadership and assess those competencies using multiple tools and assessors.
  2. The assessment tools were designed in a way that they address various competencies and levels at which they are expected to be demonstrated by the individuals.
  3. To seek multidimensional view, insights were assimilated from various stakeholders who engage with the individuals.
  4. A rigorous assessment was carried out to evaluate the individuals who are identified as successors or potential individuals for various roles.
  5. Taking into account the response from various stakeholders and results of the assessment centre final individuals report was designed stating positives, development needs and action plans which can help them bridge the gaps to become more relevant for the leadership role. 
  6. Development interventions planned and executed and re calibration done including coaching interventions to ensure that the leadership pipeline agenda was kept in focus both at personal level and organisational level

How we generated value?
  • 1)      The analysis of the assessment was then being used to derive a 9-box grid and according to the placement of the individuals and their readiness to take up new roles were identified.
  • 2)      Leadership Development became more targeted, specific and sensitive to the present and future needs.
  • 3)      Actual movement of people in leadership roles took place and demonstrated change in both leadership styles, outcomes and behaviour for targeted individuals 

#UnKnotted#Retention : Case Study : Using HR Analytics to reduce attrition in BFSI

Case Study : Using HR Analytics to reduce attrition in BFSI

Business Need / Challenge – Employee Acquisition and Retention
  • ·         High Attrition and low vintage at FLS and First line supervisor levels
  • ·         Consistent Quality of hires
  • ·         Employees felt disengaged/ de-motivated

Our Approach ?
  1. ·         Augment sourcing efforts around internet, employee and business referral, social media etc. to get a higher candidate pool and reduce sourcing cost
  2. ·         Source-mix analysis to find the right source mix for optimizing cost and quality
  3. ·         Identification of the various quadrants and variables of dissonance leading to the business challenge
  4. ·         No Sample but all hires and exits taken as a set for a period of six months on a concurrent basis
  5. ·         A freewheeling dialogue at various intervals on the employee life cycle with all the employees
  6. ·         This led to clear scoring both on a rating scale and quantitative analysis around the various factors of dissonance and a cumulative month on month analysis helped analyse the trends
  7. ·         The analytics conducted was stark , precise leading to clear action items
  8. ·         The action items which were quite specific were implemented and its effectiveness was measured as more dialogues kept happening over the period

How we generated value?
  • ·         Specific understanding of key factors of dissonance leading to attrition
  • ·         Concurrent diagnosis helped in increasing the ability to prevent high or good performer attrition cases
  • ·         Enhanced ability to make management decisions at specific levels  to resolve issues
  • ·         Increased ability to predict attrition and timing of such attrition thus creating a lead indicator dashboard.

Thursday, 7 September 2017

#UnKnotted #Synergy : Case Study - Productivity and HR Operating Model

Case Study - Productivity and HR Operating Model 

Industry : Engineering and Manufacturing 

Business Need / Challenge 

  • ·         Due to role ambiguities and redundancies, workforce productivity was getting hampered
  • ·         Business heads expectations from the HR department was to be more business savvy and proactive
  • ·         Significant amount of time was being spent on non core activities
  • ·         Main objective was to transform the HR Department to partner with the business function in achieving goal of doubling the revenues in 3 years
Our Approach ?

  1. ·         We carried out Time Activity analysis, measured Key Productivity Metrics and performed Operating Expenses analysis to estimate how value can be generated optimally.
  2. ·         We redefined HR processes such as career path planning which was backed by automated technology support, the retention policy and designed a corporate induction program
  3. ·         We identified key capabilities and built an operating model incorporating the key competencies required for each of the roles
  4. ·         We conducted a responsibility accountability mapping in order to reduce redundancies and ambiguities in employee roles
  5. ·         We recommended increasing the outsourced service components in order to reduce the time spent on non core activities.
How we generated value? 

  • ·         Recommended Year-By-Year (3 years) transition to achieve industry benchmarks for various Productivity Metrics
  • ·         Analysed all operating expenses, carried out studies to look for best outsourcing partners providing similar quality service at lower cost
  • ·         Identified role ambiguities and overlaps to resolve dissonance in present structure with new HR operating model
Below is the proposed operating model for HR department –